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Terms of Service

Last updated: April 11, 2026

1. Overview

Delivra provides a platform for freelancers to manage client projects, deliver files, and collect payments. By using Delivra, you agree to these terms.

2. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials. Freelancer accounts require Stripe Connect to process payments.

3. Payments and Fees

  • Delivra charges a 3% platform fee on each payment processed through the platform.
  • Stripe charges additional processing fees (approximately 2.9% + 30¢ per transaction).
  • Freelancers receive payouts directly to their connected Stripe account.
  • All amounts are in USD and stored in cents to avoid rounding errors.

4. Client Portals

Freelancers can share project portals with clients via unique URLs. Client portals do not require authentication. Clients can view scope, download unlocked files, pay invoices, and send messages.

5. File Delivery

Files uploaded to Delivra may be gated behind invoice payment. Files linked to an unpaid invoice cannot be downloaded by clients. Once the associated invoice is paid, files unlock automatically.

Maximum file size is 100MB per file. Downloads are served via time-limited signed URLs.

6. Scope and Change Orders

Freelancers define project scope through scope items. Once a scope is locked (manually or upon first payment), original scope items cannot be edited or deleted. New items added after locking are marked as change orders.

7. Messaging

Messages sent through Delivra are stored on our servers. Message content is sanitised to prevent injection attacks. Messages have a 5,000 character limit. Clients post messages without authentication using a display name.

8. Prohibited Use

  • Using the platform for illegal activities
  • Uploading malicious files or harmful content
  • Attempting to circumvent payment gating or access controls
  • Impersonating other users

9. Account Deletion

You may delete your account at any time. Deletion permanently removes all your projects, files, invoices, messages, and profile data. This action cannot be undone.

10. Limitation of Liability

Delivra is provided "as is" without warranty. We are not responsible for disputes between freelancers and clients, failed payments due to Stripe issues, or lost files. Our liability is limited to the fees you have paid to Delivra.

11. Changes to Terms

We may update these terms at any time. Continued use of Delivra after changes constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, contact us at ehuichong07@gmail.com.

Delivra